Shipping Policy

We aim to dispatch orders promptly and provide clear shipping options at checkout.

Company details
NPAG LTD
128 City Road, London, United Kingdom, EC1V 2NX
Sales@tktxcompany.co.uk

1. Shipping options

1.1Royal Mail Track 24

Estimated delivery: 1 to 2 business days

Price: £4.85

1.2. Royal Mail Standard Shipping

Estimated delivery: 2 to 4 business days

Price: £3.95

Orders below – £59 Standard shipping: £4.85

Orders over – £59 Free delivery

2. Processing time
   Orders are usually processed within 1 business day. Orders placed after cut-off times, on weekends, or on public holidays may be processed on the next business day.
3. Delivery times
   Delivery time estimates are not guaranteed and may vary depending on Royal Mail and external factors.
4. Tracking
   Tracked services will include tracking information where applicable.
5. Delays
   We are not responsible for delays caused by incorrect shipping details, courier disruption, weather, customs, or other events outside our control.
6. Incorrect addresses
   Customers are responsible for ensuring the shipping address entered at checkout is correct. If an incorrect address is provided, we may not be able to recover or replace the parcel.
7. Lost or missing parcels
   If your parcel appears lost or significantly delayed, contact us at Sales@tktxcompany.co.uk and we will investigate with the courier.
8. Contact
   For shipping queries, contact:
   Sales@tktxcompany.co.uk